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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Cassandra Lopez

June 5, 2024

1  out of  5 rating by Cassandra Lopez
"Horrible experience with State Farm for an ongoing claim that took 2years not once did they help me. Finally got my car back that still was not working properly and did what was advised of me just for them to look for a reason to deny my claim and not help me. No one in the office could help me and the claim handlers were beyond rude and no helpful. Now I’m stuck paying Toyota dealership a $800 bill because they denied my claim. Im sickened to my stomach due to this stress and will have to take this to the insurance bureau for review."
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Gemma Locatelli

February 6, 2024

1  out of  5 rating by Gemma Locatelli
"UPDATED REVIEW PREVIOUSLY I GAVE THEM 5 STARS BUT NOW MY UPDATED REVIEW EXPLAINS WHY IM CHANGING MY REVIEW I got a voice-mail on my phone that explained something to the effect I needed to call in and verify my truck was in an accident or something and something to do with my drivera license. We played phone tag a bit. I returned the call and spoke to a woman who explained what she seen in the notes. Oddly the agent who did my policy did not call me back. So I explained to her I didn't own the truck at the time she listed. (Bought in January or February of 2023) and did not own the vehicle on 2017 or whenever the date was that she gave me. As for my license she let me know it was expired so I made an appt to renew it. I got another call with this office and confirmed with the lady the same information and she said ok no big deal. If you don't get the license thing its no biggy. I said I plan to renew it, and apologized for not knowing it was expired. (I don't get pulled over, and don't need id for anything I do so it hadn't come up for me) This woman said they would call me if they needed anything and said no problem. Didn't hear back and let it go. Assuming I'd send a pick of new license. Then I get a voice-mail (( I live in Boulder CREEK with poor service due to zero towers since CZU)) AND they informed me that my truck was in an accident and I needed to show proof of the settlement or something. THIS AGAIN??? Truck doesn't even have any real damage so I never asked previous owner anything. So I reached out to previous owner and requested a statement from them they owned the truck. I had already told the state farm agent (female) that I could send in the registration or? Please advise me!! But again every conversation was like a wall through an insurance class where no one knew the material the questions or the answers. I asked her to reach out to me if they need ANYTHING. THE PLOT THICKENS. Yesterday Feb 6th I got my mail and in it, was 2 cancelation notices for both my insured vehicles. Shocked is an understatement. I should have been called by the agent who I signed with and informed in the first place. Then I should have been told I'd lose my policy if something wasn't fixed. 1) TRUCK WANT OWNED BY ME WHEN IT WAS IN SOME ACCIDENT! 2) Renewing my license is no big deal. I don't have tickets, duis, accidents etc ..26+ years of driving and no real record so im not sure why they couldn't have called and let me know id lose my policy because of what was told to me was *no big deal* is apparently A BIG DEAL. I can't believe the amount of gas lighting and poor customer service in this whole deal. Imagine finding out your policy is canceled not because of non payment but because of incompetence. *************************************** First off- Had a fantastic agent help me start my policy. Thank you!! Second - Past insurance dropped us upon renewal due to hardships within their own misuse of funds via bad investments. They are not writing policies in California. What?! I had to many issues with this agency anyways as English wasn't a first language for most of the staff. I tried calling AAA to get set up but service was not working so I tried the next day to no avail. I just felt a lil overwhelmed with concern to be driving around without insurance. Far to many hang ups in the past. The agent I spoke to was wonderful. Kind, smart, attentive. I am a high maintenance client. I'm doing 100 things at a time and clearly this agent was wonderfully patient and understanding. Fantastic experience and easy transaction. Got my policy started in minutes and thoroughly enjoyed learning a bit more about how insurance can work for my family. Thank you."
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February 2, 2024

5  out of  5 rating by KYNG MANE
"David was so helpful and super friendly! Thank you for all of the information and making the process so seamless! Blessings to you!"
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Karen S.

January 4, 2024

5  out of  5 rating by Karen S.
"He made this process easy and simple. No down payment as well. Just the month I paid that helped me completely. Thank you David G. For your footwork and dedication. Have a blessed day."
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Virginia Moore

January 4, 2024

5  out of  5 rating by Virginia Moore
"Thank you sincerely for allowing David to assist me. He was seriously involved in doing all the right things to get me my policy.. He was professional and personal and had good manors. In the clinch he was the best. He's a keeper Chris! Happy New Year to you both!"
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Luiz Whitney

December 23, 2023

5  out of  5 rating by Luiz Whitney
"Recently, I had the pleasure of working with David at State Farm for our car insurance renewal. David was nothing short of amazing. Throughout the entire process, he was incredibly easy to work and communicate with, always providing clear and transparent information. His cordiality made us feel genuinely cared for and his attention to detail ensured that everything was handled seamlessly. I highly recommend David for anyone looking for an efficient and pleasant insurance experience. His professionalism and dedication truly stand out."
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Sofia Solares

December 21, 2023

5  out of  5 rating by Sofia Solares
"David was super helpful when I called in to get an auto insurance quote. I had been having trouble with the online system so I called the office and spoke with David, and in 15 mins I was shown multiple quote options and explanation of the different types of coverage. I was able to get an affordable policy that fits my needs all over the phone! Very grateful for the amazing customer service and knowledgeable insurance agents"
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Kali Konversation

December 20, 2023

5  out of  5 rating by Kali Konversation
"David was great with all his explanations of exactly what I was buying. And actually explained the differences on coverages. Very help."
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Dee McElwaine

December 18, 2023

5  out of  5 rating by Dee McElwaine
"David was very professional ... answered all my questions and I was very please with all he did for me."
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Ruchi Parihar

December 18, 2023

5  out of  5 rating by Ruchi Parihar
"David Guerrero is so awesome. The customer experience was excellent. I got a great rate, courteous and smooth auto insurance buying experience. Thanks and lot of appreciation."
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Manoj Mistry

December 18, 2023

5  out of  5 rating by Manoj Mistry
"David was my advisor and he was absolutely fantastic and a welcome relief from the horrendous treatment I received from geico who I’d been with for over 11+ years! I would highly recommend David although I hear great things about Chris too. If you want a personal touch where your policy and any questions are answered thoroughly and patiently then it’s worth the money to go with State Farm."
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Claudia Gibson

December 18, 2023

5  out of  5 rating by Claudia Gibson
"David was the Only person that sent an actual quote. All the other responses sent me other sources to get Other quotes. ie a wild goose chase…The price was within my price range & I got signed up without any issues. Very pleased!"
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Lea Zimmerman

December 15, 2023

5  out of  5 rating by Lea Zimmerman
"Fantastic help with navigating good prices and good coverage for car insurance, I felt like my concerns were heard and my insurance needs were met, all with exceptional customer service! David handled all my car insurance questions and helped me start my policy with ease, I’m a chronic ill person and David couldn’t have made this process easier on me! I wish I could give more than 5 stars! Thank you David!!"
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Katelyn Moseanko

December 15, 2023

5  out of  5 rating by Katelyn Moseanko
"My agent is very helpful and prompt. Always a good experience."
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clare oconnell

December 14, 2023

5  out of  5 rating by clare oconnell
"I was very happy to work with David, a State Farm agent. I had recently bought a new car and my rates with the car insurance company went up quite a bit. I was searching for better rates. David was amazing. He worked with me to find a better rate and better price. I immediately signed up with him. I highly recommend this car insurance company. Thank you so much for great service!"
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Gina Richelle

December 14, 2023

5  out of  5 rating by Gina Richelle
"I get the help that I needed when I inquired about home and auto insurance from this company. I also get immediate assistance when I want to make a payment over the phone with the staff without any difficulties. Thank you all for a friendly and professional service. It is very much appreciated."
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Ruth Coffin

December 1, 2023

5  out of  5 rating by Ruth Coffin
"Great customer service!"
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Allison Rice

November 30, 2023

5  out of  5 rating by Allison Rice
"Cindy Weigelt is the agent we chose at Chris Buich's State Farm Insurance Agency in Santa Cruz, CA. She is exceptional! Cindy is pleasant, knowledgeable, professional, and timely. She either answers her calls immediately, or calls back in a very timely manner. She helped guide my husband and I through the insurance process expertly. We could not be more pleased with her service as our agent and I would recommend Cindy to anyone! Allison Rice, Santa Cruz CA."
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Beth Egelhofer

November 28, 2023

5  out of  5 rating by Beth Egelhofer
"Cindy is always responsive in good time when I have emailed or left a message. I appreciate the prompt response as there can be high anxiety surrounding home insurance coverage these days, and she always puts my mind at ease. Thank you for this.."
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C Batacan

November 19, 2023

5  out of  5 rating by C Batacan
"Cindy's customer service is outstanding. If there was a sixth or seventh star, she would get them too. Thank you Cindy."
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Lisa Stieber

November 17, 2023

5  out of  5 rating by Lisa Stieber
"Great customer service"
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Steve Nitz

November 11, 2023

5  out of  5 rating by Steve Nitz
"Fantastic experience with this agency! They not only gave me a great rate, they were very thorough, helpful, and knowledgeable! I would highly recommend!"
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Serhat Selçuk Bucak

September 22, 2023

5  out of  5 rating by Serhat Selçuk Bucak
"Very responsive office. They also check with you at least yearly. Unfortunately this has not something I have experienced with some other agents in the past."
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todd bot

August 25, 2023

5  out of  5 rating by todd bot
"GREAT things to say about State Farm Agent Chris Buich and his team! Especially, Cindy! State Farm is not the cheapest, but you get what you pay 4 and my family has been happy with the results from his teams efforts."
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Ashley Bayman

July 21, 2023

5  out of  5 rating by Ashley Bayman
"Chris and his team are some of the most responsive, thoughtful, and caring insurance agents I have worked with. I have been with them for almost six years now, and am extremely satisfied by their help and support."